Frequently Asked Questions

  1. What is ToneFind?
    • ToneFind is a platform designed to allow a simple, cost effective and as safe as possible way for users to Buy, Sell and Trade music gear. It is built by lifelong musicians who love gear as much as you do and always enjoys a good New Gear Day.
    • ToneFind does not buy, sell or trade gear ourselves on the platform, we provide the platform for users to buy, sell and trade with one another.
  2. Why was ToneFind created?
    • Like many people, the creators of ToneFind were fed up with being bullied, pushed around and nickeled and dimed by those who seems to have lost touch with what musicians and gear lovers want.
    • We wanted to provide the safest platform as possible at the lowest possible cost that is the easiest to use for users in that eternal search for that tone in our heads.
    • We want to provide a platform for the small music store to not get robbed of their small margins by an expensive fee structure.
  3. What makes ToneFind different?
    • Trading
      1. Other platforms discourage and will try everything they can do to block trading activity. Not at ToneFind, we love trading gear and encourage it. Other than gear message boards where there is little facilitating, tracking or safeguards, there is no place (that we could find anyway) that allows and encourages users to trade gear.
      2. We have positioned our fees for Trading as low as we can, virtually break-even, to provide a Trading platform and encourage users to explore the wonders of saving money and trading unused gear for a New Gear Day.
      3. Music Stores. ToneFind provides a platform for users to Trade In their gear as they may do if they visited your store in person. For example, accept a used guitar as trade-in plus cash for a new guitar from your shop.
    • Fees
      1. 3.5% Selling Fee vs the higher fees of the major corporate players.
    • Customer Service
      1. ToneFind was created by a lifelong musician who has bought, sold and traded gear for years and understands what shenanigans looks like in a gear deal. While we cannot promise to resolve every dispute and circumvent every scam, we promise we will do everything in our power to help resolve every dispute working with each Buyer and Seller.
    • Equal Protection
      1. We believe that if a Buyer and Seller agree to a certain set of terms, then a deal is a deal. Showing favoritism toward buyers or sellers is not in the best interest of anyone. Disputes will be resolved in accordance with those terms.
    • Message Boards
      1. At ToneFind, we have been active in the gear community for many years across many different gear message boards. We believe in message boards for sharing ideas and encourage their use. We also understand that a vast amount of credibility can be built on message boards by our users. That is why we encourage users to proudly display their favorite Message Board as an extension of their username so people will know where they come from.
  4. Why no PayPal?
    • While PayPal offers a good service, ToneFind does not agree to its policy of allowing 180 days from the transaction date to initiate a dispute.
    • ToneFind uses Stripe as a 3rd party service for Payment Processing. This allows more flexibility for Sellers to set their own Return Policy on ToneFind for selling gear. for more information.
  5. What is Stripe?
    • Stripe offers a payment processing infrastructure facilitating online payment processing for internet businesses. Stripe is a suite of payment API’s that powers commerce for online businesses of all sizes, including fraud prevention. Millions of companies of all sizes, from startups to Fortune 500 companies use Stripe software and services to accept payments, send payouts and manage their business.
    • In short, Stripe is the 3rd party payment processing facility used by ToneFind to allow users to use credit card and bank information to send and receive money.
    • ToneFind does NOT see, hold or have access to your credit card or bank information. All processing and fees are a straight passthrough to Stripe.
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